If item arrived damaged? Item was lost?

If the item arrived damaged?

We will ensure that all items are intact when they are shipped out.

We take extreme care in packaging our shipments to help minimize the risk of damage the best we can. That being said, sometimes damages can occur during transit. There are some options to handle the situation.

1. Insurance is recommended, Insurance can be paid on the products page, and we will have different refund Levels(Details on Insurance Policy)

2. If repairable. Some of the studios do have a warranty to help fix or replace damaged pieces, so if the damaged part is repairable, the studio will arrange a replacement part. The shipping cost of replacement parts is not covered. If you want to request a repair, send to email: damagesclaim@gmail.com

(Not all studios provide repairs, this depends on their sales, inventory, and service. So we still recommend to buy a insurance, which can Minimize your losses and you can also request a repair.）

3. Request a refund

We accept requests for a refund if the statue arrived damaged. The details on Refund Policy.

Item was lost?

Missing packages in transit can happen there, and if a package is confirmed missing, we will fully refund your order. Here are how we handle lost packages:

Sea shipping: If the shipment does not reach your address for more than 3 months, we will refund 20% of the freight. If the shipment does not arrive at your address for more than 5 months, we will consider it as lost and fully refund including Shipping freight.

Air Shipping: If the shipment does not reach your address for more than one and a half months, we will refund 20% of the freight. If the air freight fails to arrive at your address for more than three months, we will judge it as lost and fully refund including Shipping freight.