Item Broken?

Our website is providing "Insurance" shipping care options for purchase.

Once you purchased shipping care and matched it to your item. we will take the responsibility for broken items when they arrived.

You will able to get a partial refund(up to 80% refund) or get replacements(if replacements are available) with free shipping.

This is our Insurance policy: 

https://weareanimecollectors.com/pages/what-is-included-in-insurance

For Those who didn't purchase "Insurance"

We'd willing to contact the studio if replacements are available but for the extra charge for shipping. However, if replacements are unavailable, you will take the risk on your own.

Tiny damaged item please self-repair it yourself. The delivery process is out of our control, please consider purchasing "Insurance" to reduce the shipping risk of your orders.

 

Please contact us by email: damagesclaim@gmail.com when the item arrived broken.