Item delayed/damaged/lost

Our site is a trustworthy website that will guarantee your order be fully cared. If your package waited long time and not arrive yet, please read the policy below: 

Sea shipping: If the shipment does not reach your address for more than 3 months, we will refund 20% of the freight. 

Air Shipping: If the shipment does not reach your address for more than one and a half months, we will refund 20% of the freight. 

Package overdelayed 3 months in normal transit, please conatct [email protected] to check the package status, we will give the solution by email.

If your package claimed lost and not able to delivery by shipping company, we will fully refund you including shipping cost. 


For Item arrived with broken.

Our website provides "Insurance" (shipping care) option for purchase.

You will able to get a partial refund (up to 80% refund) or get replacements (if replacements are available) with free shipping with insurance covered.

This is our insurance policy: 

https://weareanimecollectors.com/pages/insurance-shipping-care-policy

For those who didn't purchase "Insurance"

We are willing to contact the studio if replacements are available but shipping is not free. If replacements are unavailable, you will take the risk on your own.

We will provide fix suggestions and you may self-repair the tiny damaged part if it is repairable. Please note the factory flaw is not covered in insurance.

Please contact [email protected] if you have above issues.