Insurance is optional but recommended. Insurance can reduce loss as much as possible.
All products can be purchased with insurance, and some previously uploaded products didn't set up insurance. If you want to buy the insurance（for previously uploaded products）, please contact us.
Because resin statues are fragile products, we will pack these statues very carefully to ensure that the statues can be safely delivered to customers,In fact, just a few cases that damaged packages we delivered. However, sometimes damages can occur during transit unavoidably.
We now offer the option of insurance purchase. The cost of insurance will be 10% of the total price of the product, and we will introduce different levels of claim clauses.
Claim application must submit in 10 days after signing in the package. After 10 days we will not accept your claim application anymore. shipping cost is not in insurance coverage.
We will not accept the claim by human-made damage. Once our products are signed in, we will also not accept a claim by anthropic factors unless the product is damaged in transit. Gathering proofs, taking photos, and sending them to us, We don't accept false/fake evidence and will report it to the platform and blacklist you.
Level 1. Damage that happened in transit is not obvious and can be repaired by glue(After repaired，does not affect overlook).Will be refunded 15%-20% of the statue price, depending on the extent of the damage.
Level 2. Damage is obvious and caused crushing damage. The statue can't be repaired well (will be refunded 25%-45% of the statue price，depends on the extent of damage）
Level 3. Large area damage, causing irreparable damage（will be refunded 50%-80% of the statue price，depending on the extent of damage）
Some countries will count shipping costs automatically at the final step of payment.
But the rest of the countries will pay for the shipping fee when the statues are ready(before shipping out), we will send you an email to request payment.
The transportation time is not fixed. We only provide the expected duration, but many external factors will interfere with the duration, such as the speed of customs clearance, weather factors, and other uncontrollable factors.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
* Please submit a ticket within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience.
Can't pay in your country?
In some Countries, we are rarely to ship to, but you can send an email to ask, also chat with us on Instagram/messenger. We will try to reach your country if possible
If the item arrived damaged?
We take extreme care in packaging our shipments to help minimize the risk of damage the best we can. That being said, sometimes damages can occur during transit. There are some options to handle the situation.
1. Insurance is recommended, Insurance can be paid on the products page, and we will have different refund Levels(Details on Insurance Policy)
2. If repairable. Some of the studios do have a warranty to help fix or replace damaged pieces, so if the damaged part is repairable, the studio will arrange a replacement part. The shipping cost of replacement parts is not covered. If you want to request a repair, send to email: firstname.lastname@example.org
(Not all studios provide repairs, this depends on their sales, inventory, and service. So we still recommend buying insurance, which can Minimize your losses and you can also request a repair.）
3. Request a refund
We accept requests for a refund if the statue arrived damaged. The details onRefund Policy.