Insurance (Shipping Care) Policy

Insurance is optional but recommended. Insurance can reduce your loss as much as possible.

All products can be purchased with insurance toghther.  You may contact us in time if you did not find the insurance link for your product.

Because resin statues are fragile, we will pack these statues very carefully to ensure that the statues can be safely delivered to customers. And just a few cases that damaged packages we delivered, but please understand we could not avoid the violent shipping during the transit sometimes. 

Therefore, we offer the option of insurance purchase. The cost of insurance will be 10% of the total price of the product. Please check the different levels of claim as below:

Claim application must submit within 10 days after signing in the package. After 10 days we will not accept your claim application anymore,  shipping cost is not in insurance coverage as well.

We will not accept the claim of human-made damage. Once our products are signed in, we will not accept a claim by anthropic factors unless the product is damaged in transit. Gathering proofs, taking photos and unboxing videos then send us. We don't accept false/fake evidence and will report it to the platform and blacklist you.

Level 1. Damage that happened in transit is not obvious and can be repaired by specific glue (After repair, does not affect the overlook), will be refunded 12%-20% of paid statue price, depending on the extent of the damage.

Level 2. Damage is obvious and caused crushing damage. The statue can't be repaired well (will be refunded 20%-40% of paid statue price，depends on the extent of damage）

Level 3. Large part damage, causing irreparable damage（will be refunded 50%-80% of paid statue price, depending on the extent of damage）